Frequently asked questions.
Answers to the questions we're asked most often about ordering, shipping, and choosing the right hat. Can't find what you're looking for? Get in touch.
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How do I know which hat is right for my child?
Each hat represents a different mode of play. Use the hat picker on our homepage, or browse by age group on the Toys page — most product pages also list a suggested age range and the skills a piece supports.
What age groups do you design for?
Our range spans roughly newborn through early school years. Each product page lists its intended age range — use this as a general guide alongside your own judgement of your child's stage.
How long does shipping take?
Shipping timelines and rates are shown at checkout once you enter your address, and full details are in our Shipping Policy, linked in the footer.
What is your returns and exchanges policy?
Our full Return & Exchange Policy is linked in the footer of every page — it covers eligibility, timeframes and how to start a return.
Can I personalize an order?
Select products offer an optional personalization field (such as adding a name) directly on the product page. If you don't see this option on a product you'd like personalized, contact us to ask.
How do I find the right uniform size?
Each uniform product page includes a size chart alongside grade and gender guidance. If you're unsure between two sizes, we generally recommend sizing up for room to grow.
FAQ's
Frequently Asked Questions
About 6Hats:
What age group are 6Hats toys designed for?
6Hats is designed for children from 0–8 years, with different products created for different stages of development. Each product page includes the recommended age range to help you choose the right experience for your child.
What makes 6Hats different from other toys?
We believe a toy can be more than something to play with.
Every 6Hats product is designed to encourage children to explore, imagine, create, question, solve and think differently. Our toys are thoughtfully connected to different ways of thinking, inspired by the 6 Hats philosophy.
What does the “6 Hats” idea mean?
The six hats represent different ways of looking at a situation - from asking questions and exploring possibilities to analysing, imagining and making decisions.
At 6Hats, we bring this idea into play in a way that feels natural and enjoyable for children.
Are 6Hats toys educational?
Yes, but we don't want learning to feel like a lesson.
Our toys are educationally curated by Samashti and designed to encourage skills such as creativity, curiosity, problem-solving, observation, communication and critical thinking through play.
Who creates 6Hats?
6Hats is conceptualised by 6HATS, USA and educationally curated by Samashti.
Together, these perspectives bring a global vision for play together with an understanding of how children learn, explore and grow.
Ordering & Shipping
How can I purchase 6Hats toys?
You can purchase 6Hats products directly through our website at [6Hats Website].
What payment methods do you accept?
We accept the payment methods available at checkout, including supported credit cards, debit cards, UPI and other available online payment options.
Do you offer international shipping?
Currently, 6Hats products are available for delivery within India. We’ll share updates as we expand our shipping destinations.
How long will it take to receive my order?
Orders are generally dispatched within 24 hours of successful payment.
Standard delivery typically takes:
-
3–5 working days — Delhi, Mumbai, Bengaluru, Hyderabad and Chennai
- 5–7 working days — Rest of India
Please refer to our Shipping & Delivery Policy for complete details.
Returns & Exchanges
What is your return or exchange policy?
We accept returns or exchanges in specific situations, including:
- You receive an incorrect product.
- The product has a manufacturing defect or is damaged internally.
Please contact us within 7 days of delivery and share your order details and photographs of the issue.
Damage to the outer shipping box alone does not qualify for a product replacement.
How do I initiate a return or exchange?
Please contact our customer support team with:
- Your order number
- Reason for the return or exchange
- Photographs of the product, wherever applicable
Our team will review your request and guide you through the next steps.
Please refer to our Return, Refund & Exchange Policy for complete details.
Customer Support
How can I contact the 6Hats team?
Have a question, an idea or simply want to talk about one of our products?
We'd love to hear from you.
Email: info@6hats.in
Phone: 1800 41 00001
What are your customer support hours?
Our customer support team is available:
Monday – Friday
10:00 AM – 6:00 PM IST
More About 6Hats:
Can I find 6Hats toys in retail stores?
6Hats products are currently available through our website. We may expand to selected retail and partner locations in the future.
Do you offer gift wrapping?
Gift options may vary by product and availability. Please check the product page or contact our team before placing your order.
Can schools or educators purchase 6Hats products?
Absolutely. 6Hats is designed with learning and development in mind, making our products suitable for homes, classrooms, activity spaces and learning environments.
For bulk, school or institutional enquiries, please contact our team.
Can I collaborate with 6Hats?
We’re always open to interesting ideas, collaborations and partnerships.
If you have something you'd like to explore with us, put on your thinking hat and get in touch.